Business English: Role-playing activities

6th May 2020

Here are some sheets, which can be adapted and printed out, for students to practice job searching. There are three in total, the remainder will be blogged over the next few days.

Students would need to be at intermediate level, motivated and willing to move around the room, be active and creative. Students that just want to sit in their chair and NOT move for three hours (oh, boy, there ARE students like that), will not respond to such a kinetic activity.

Normally, depending on class size, I will have three employment agencies situated around the room. One or two students will pretend to work for one of the agencies, and they will greet prospective employees, and discuss their job prospects, training, experience etc.

Best way is to show an example.

The first company, very British, is called ‘Bacon ‘n’ Eggs’

This refers to a typical British breakfast, so the agency will be concentrating on the hotel and catering industry. Students can invent a character and a work background. Remember, the agency wants to find people for the job, so they will have to be very persuasive and optimistic, to really ‘sell’ the job (even if it isn’t very good).

Bacon ‘n’ eggs 

Employment Agency

The number ONE choice for employers and job-seekers.

Set out on your career here – jobs at ALL levels in the service industry, from hotel management to domestic staff, permanent or temporary.

Pop by today for a chat … and start work tomorrow !

1000s of satisfied customers

1000s of jobs waiting for Y O U

www.baconnegg.com.vn

jobs@baconnegg.com.vn

Bacon ‘n’ eggs

Current vacancies


1...Junior hotel manager (trainee). Age 18 – 23

Qualifications: Degree or current student, preferably in Hotel Management or related course.

Experience: Not necessary but work in service industry or food retail an asset. 

Personality: Out-going and confident, able to speak to staff and guests. Must be flexible and focused.

Skills: English imperative. Japanese or Russian an asset. Spreadsheets and Powerpoint. 

Salary: to be negotiated

2…Sous Chef

Qualifications: Catering certificate. Health certificate. First aid. 

Experience: 3 years in a 3* or above establishment.

Personality: Strong-willed, reliable and determined. Able to cope under pressure.

Skills: Communication skills. English a bonus but not essential.

Salary: £18 – 21 per hour depending on experience.

3…Domestic engineer (hotel cleaner)

Qualifications: Not necessary

Experience: Previous domestic engineering work would be an asset.

Personality: Hard-working, cheerful, dependable, able to work on own initiative.

Skills: Good at cleaning.

Salary: £4.75 rising to £4.99 per hour.

Again, this is an opportunity for the class to be inter-active, to mingle, to try out their English skills, and mostly, to break away form the stolid teacher-student dynamic.

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Adult Speaking Class, Level 3. Theme: Job interviews

12th February 2020

Image result for job interview

Interview Language

Many interviews have similar questions. Read the following and then role-play with a partner. Feel free to add your own information, or make up something new.

Possible questions:

What experience do you have ? // What do you know about the company ? // Have you ever had to work to a deadline ?

Image result for great job interviews

Tell me about yourself

I was born in …. and I graduated from …. University in 2014 with a major in Business Administration. Since then I’ve had two year’s experience in administrative work at ABC and XYZ Corporation.

I’m a very organised person, well-balanced and efficient. I’m hard-working and dedicated.

In my free time, I like to travel and I love to paint. Furthermore, I enjoy going out having coffee with friends.

What do you know about (COMPANY) ?

XXX are an established company with a good reputation. They help …….. and there are over (xx) sites in VN (or your country).

What are your strengths ?

I feel I am easy-going, hard-working, careful and diligent. I think my greatest strength is my positive outlook, even during times of stress. I can work under pressure and I really enjoy a challenge. Lastly, I like working in a team.

What are your weaknesses ?

Well, my English isn’t perfect, so this will be a great chance to improve. Maybe I can be a little quiet sometimes; that’s why working as part of a team will help bring me out.

Can you give an example of when you had to deal with an angry customer ?

One time, a customer didn’t like the price of a visa, and he began shouting and getting angry. I asked him if I could explain the reason. I then told him how it wasn’t our fault, but that I understood his anger and said sorry. Then I told him he could check elsewhere, but we would still be happy to serve him. He calmed down, said sorry to me and bought the visa and was happy.

Where do you see yourself in two years ?

My short-terms goals are to work hard and efficiently, so I can master this job. However, in the long-term, I would be interested in possibly doing more courses so I could be a manager.

What can you bring to the job ?

I’m very friendly and enjoy working with people. I always try to be happy at work and share my positive outlook. I’m very motivated and open to learning. I’m very excited about being a part of this great company.

Do you have any questions ?

May I just ask, what career opportunities are there at XXX ?

It is not a good idea to ask immediately about salary, money and bonuses, although this is an important part of the interview process.

Image result for great job interviews
Congratulations, when can you start ?

Listening practice

From BBC Learning English: http://www.bbc.co.uk/learningengli0sh/english/features/english-at-work/02-the-interruption

A good example that comes to mind…

I’m particularly proud of…

Time-keeping is important to me.

Firstly, this job is an ideal match for my skills and experience.

Secondly, …

Above all, the reason I want this job is …

Image result for great job interviews

Key words: 

highly motivated

can work on my own initiative

proactive

team-player

ready for a challenge

Speaking Practice:

Now you have some new words and phrases, interview each other again, making sure to really sound like the ideal person for the job.

Working in English. Being a TA (teaching assistant)

Image result for teaching assistant
Image result for angry parents

How would you handle (answer) these questions ?

How often do you communicate in English ? Have you ever used English in a work environment ?

Two teachers need things at the same time; how would you prioritise ?

How would you deal with a rude teacher ? What would you do if you had a problem with a certain teacher ?

Could you work as a team member ? Could you take orders from a younger person ? 

Some students come to you and say they don’t like a certain teacher. What would you tell them ?

Teachers earn much more than Viet staff. How do you feel about that ?

Some parents may be very angry about a grading a teaching gave. If they came and shouted at you, how would you cope ?

Can you give an example of a time when you dealt effectively with an angry customer ?

How do you see this role ? What do you imagine you’ll be doing ?

The work may become routine. Do you think you will get bored ?

Part of the job-description involves keeping a safe environment. What do you think that means ?

A child has a nosebleed; what would you do ?

A child is being noisy and shouting when the teacher speaks. What would you do ?

A child swears in class, but his parents are angry at you when you criticise the student. However, the teacher insists you phone the parents to complain.

Image result for teaching assistant unrurly class