IELTS Speaking Practice: Making complaints, writing blogs

24th July 2020

Making complaints

Drop Dead”: Why Harassment By Customers is Spiking in Japan | by ...

You buy a T-shirt from a shop, but when you get home, you see the quality is very bad.

How do you feel ? You feel terribly …

What would you do ?

When you return an item to the shop, what do you need in your country ?

Use this video for help. Listen out for new vocabulary or expressions as well as copying her accent.

Vocabulary

I am sorry to have to say this but …

I’m sorry to say this but I am really quite upset/angry/disappointed

Perhaps there was a misunderstanding but …

There appears to be a problem here …”

I’m sorry but I’d like to make a complaint about …”

Could you help me with …?

PRACTICE

One student is an shop assistant, the other an upset customer. 

You have bought a dress but it is very bad quality. 

How would you complain ? [Be polite, speak calmly and politely].

How to Deal with Difficult Customers: 11 Proven Tips for Retailers ...

How about in this situation: 

You go to a restaurant to celebrate a special event. When the bill arrives the amount is much, much more than you expected. It looks like you were charged for extra items you did not order.

What would you do ?

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Speaking practice 

Try to speak in long sentences. Tell me about something you like – say why you like it, but also something negative. Remember to use good discourse markers.

EXAMPLE:

I love Highland Coffee because I need damn fine coffee every morning and Highlands has a good choice as well as great quality. I can choose all different types of coffee, some hot, some cold, some with added flavour, and they come in different sizes. In addition, the chairs are comfortable, not to mention the free wifi and no-smoking policy. Having said that, it is rather expensive, especially compared with Milano however I feel the extra cost is worth it.

Now … your turn

Subjects – to help you, talk about smartphone // video games // sport // your pet // shopping // cooking // your best friend

Comparatives and superlatives.

Big / bigger / biggest

interesting / more interesting / the most interesting

Blog writing:

Your apartment block is starting a chat-site for working parents. They invite anyone to join who has both a job and children. They ask you to send a photo and give some brief information.

OR

Your apartment block is starting a chat-site for people who want to practise English

Write a short introduction about yourself for a blogpage. 

What information do you need to add ? What is unimportant ?

What kind of photo would you add ?

IELTS: Introduce your answers, and speaking review.

21st July 2020

I Think I'll Go Home and Mull This Over Before I Cram It Down My ...

A good introduction is not just beneficial but imperative for an impressive IELTS response. Therefore, this blog will mainly, although not exclusively, focus on a strong opening gambit, an attention-grabbing prologue.

Useful expressions

If you need some time to think, employ one of these ‘time-buying’ expressions:

That’s a very interesting question 

Well, there is so much to say about that subject, where shall I start ? 

It’s funny you put that question to me because earlier today I was just thinking about …

Let me think …

How can I put it …

Well, I would say …

Quick warm up: What do you do in your free time ?

I meet my friends for coffee

One of my favourite things to do, if I have some spare time, is to hang out with my closest friends

Which answer do you think would impress the examiner ?

Now … your turn

Where would you like to visit in Viet Nam (or your own country) ?

DON’T answer immediately; introduce the answer by repeating or rephrasing the question:

Vietnam has many beautiful places but my choice would be Hoi An.

Vietnam is famous for it’s beautiful beaches, vibrant cities and amazing nature but for me, Hoi An is the one place I would love to explore.

1 Tell me about your hometown

Thank you for letting me introduce to you my hometown which is Da Nang, one of the biggest cities in Vietnam, although it is much smaller than Ha Noi or Sai Gon. 

2 Talk about a film you like

Talk about cinema or films in general DON’T immediately talk about your favourite film.

Watching films and going to the cinema is one of my passions, so choosing just one film is going to be terribly difficult, not to say impossible. However, if I have to select one film, it would be ‘Lost in Translation’, with Scarlett Johannsson.

3 Do you use computers at work or school ?

Laptops are an incredibly useful piece of technology. They can be used for work, hobbies, music and to stay in touch with friends.

Practice: try forming introductions for these questions

Home

  • Do you live alone or with friends / family ?
  • How long have you lived there ?
  • Is there anything you don’t like about living there ?
  • What sort of accommodation would you like to like in ?

Shopping

  • Do you like going shopping for clothes
  • Is fashion important to you ?
  • Do you have to wear a uniform at school or work ?
  • Where do you normally buy your food and why there ?

Free Time

  • Do you do any sporting activities ?
  • What do you like to do at weekends ?
  • What would you change about your daily routine ?
Nanci Griffith - Once In A Very Blue Moon (1986, CD) | Discogs
Once in a VERY blue moon by Nanci Griffith

Review … from my recent classes, make sure you have learnt these words and expressions:

Keep your nose to the grindstone' - meaning and origin.
Put your nose to the grindstone

endeavour (to try) // outcome (the result) // ubiquitous (everywhere) // tedious (boring) // fascinating (very interesting) // sky-high (expensive)

once in a blue moon (very rare) // put my nose to the grindstone (work especially hard) // achieve on merit (to get something by working for it) // burn the candle at both ends (work day and night) // give or take (about, approximately) // big time ! (absolutely, totally, very much) // I’ll mull it over (I’ll think about it) //

although // additionally // therefore // moreover // having said that // on the other hand

Rewrite the following using IELTS-language:

English grammar is (adverb) boring and I spend about two hours a day studying grammar. I work all day, and go to evening class and then study. I study all day and night.

I almost never have any free time. If I have free time, I go to drink coffee. Coffee shops are everywhere but in some the prices are not cheap.

My friend Tom never studies. His uncle will give him a job, but I want to deserve my job. Tom is (adverb) lazy. I tell him to try to study grammar, to work very hard / but / he never listens. He thinks video games are very interesting. He (adverb) says he’ll think about it but nothing changes

so the result will be a ‘FAIL’

AE 456 - Expression: Burn the Candle at Both Ends - Aussie English
Unique coffee spot La Viet in Da lat, Central Vietnam | Coffee ...

Coffee shops in Sai Gon are ubiquitous although in some, the prices are sky-high.

Finally, if you did well :

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