IELTS Speaking Practice: Making complaints, writing blogs

24th July 2020

Making complaints

Drop Dead”: Why Harassment By Customers is Spiking in Japan | by ...

You buy a T-shirt from a shop, but when you get home, you see the quality is very bad.

How do you feel ? You feel terribly …

What would you do ?

When you return an item to the shop, what do you need in your country ?

Use this video for help. Listen out for new vocabulary or expressions as well as copying her accent.

Vocabulary

I am sorry to have to say this but …

I’m sorry to say this but I am really quite upset/angry/disappointed

Perhaps there was a misunderstanding but …

There appears to be a problem here …”

I’m sorry but I’d like to make a complaint about …”

Could you help me with …?

PRACTICE

One student is an shop assistant, the other an upset customer. 

You have bought a dress but it is very bad quality. 

How would you complain ? [Be polite, speak calmly and politely].

How to Deal with Difficult Customers: 11 Proven Tips for Retailers ...

How about in this situation: 

You go to a restaurant to celebrate a special event. When the bill arrives the amount is much, much more than you expected. It looks like you were charged for extra items you did not order.

What would you do ?

Angry Bagel Shop Customer To Fight Other Viral Video Star | Putnam ...

Speaking practice 

Try to speak in long sentences. Tell me about something you like – say why you like it, but also something negative. Remember to use good discourse markers.

EXAMPLE:

I love Highland Coffee because I need damn fine coffee every morning and Highlands has a good choice as well as great quality. I can choose all different types of coffee, some hot, some cold, some with added flavour, and they come in different sizes. In addition, the chairs are comfortable, not to mention the free wifi and no-smoking policy. Having said that, it is rather expensive, especially compared with Milano however I feel the extra cost is worth it.

Now … your turn

Subjects – to help you, talk about smartphone // video games // sport // your pet // shopping // cooking // your best friend

Comparatives and superlatives.

Big / bigger / biggest

interesting / more interesting / the most interesting

Blog writing:

Your apartment block is starting a chat-site for working parents. They invite anyone to join who has both a job and children. They ask you to send a photo and give some brief information.

OR

Your apartment block is starting a chat-site for people who want to practise English

Write a short introduction about yourself for a blogpage. 

What information do you need to add ? What is unimportant ?

What kind of photo would you add ?

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