Adult Speaking Class, Level 3: Booking a room, and hotel vocabulary.

18th September 2020

A variety of speaking exercises and pair work to help you on your travels.

 

Welcome to the Haiyatt; in China, it's not the hotel it sounds like
File:WGBC2018IN-Participants at hotel reception 01.jpg - Wikimedia Commons

Booking a hotel room

Vocabulary:

adjoining rooms– rooms next to each other 

amenities– services, shops, transport

bed and breakfast – small hotel or a room in someone’s house. 

complimentary breakfast– free, included in the price. 

Deposit – money paid in advance 

High season / low season– popular times

housekeeping– cleaning staff 

late charge– extra fee for not checking out on time.

Rate– the fee per room per night, per person. 

vending machine – machine that sells snacks, drinks.

Are Hotels a Great Location for Vending Machines?
B&B Là Gì? Khám Phá Thuật Ngữ B&B Trong Nhà Hàng Khách Sạn

You are going to Bangkok and need to book a hotel. What questions would you have ?

Airplane Arriving To Bangkok Airport Travelling To Thailand by moovstock on  Envato Elements

How much is the rate for 4 people ? What time is check-in / out ?

Could I book adjoining rooms ? What is in the area ?

Where exactly is the hotel ?

How do we get to the hotel from the airport ? 

Approximately how much is the taxi ?

Getting Around Bangkok - A Guide to Taxis, Buses, Trains and Mobile Apps -  BEAT HOTEL

Make a list.

Take turns being a tourist and working on front desk / booking.

Language to use:

Receptionist: Greet the guest / Ask for ID (passport, ID card). Check how many nights the guest(s) are staying / Ask to see booking confirmation /

What else could you ask ?

Guest: Explain you have a reservation / Present ID and booking confirmation. Ask about amenities in the hotel and what to see in the local area.

You could check if the hotel has a laundry service // can they book a taxi ? / do they organise tours ? Are there vegetarian restaurants in the area, or banks, money exchange, hairdressers ? What else could you need ?

Now … your experiences:

TripAdvisor's Worst Hotels In The World - Thrillist Nation
Terrible And Dirty Broken Shower In A Cheap Hotel Stock Image - Image of  repair, cheap: 114694251

What was your favourite hotel room and why ?

 Conversely, what was your worst room ?

What was bad about it ? In what way were you disappointed ? 

How did the service excel ? Was it good value for money ?

Would you strongly recommend it ?

How did you find the staff ? Was it easy to get to ?

Is it in a safe neighbourhood ?

American Horror Story: The Cecil Hotel | by Josh Dean | Matter | Medium

IELTS: Speaking exercises

12th May 2020

Speaking exercises

In Israeli City of Haifa, a Liberal Arab Culture Blossoms - The ...

Today’s theme is the use … the correct use … of discourse markers.

Furthermore, speakers MUST NOT say ‘like’ or ‘kinda’.

It is a pet peeve of mine to hear people interrupt the flow of a conversation with the unnecessary and incredibly irritating application of the word ‘like’ as a … totally incorrect … discourse marker [or discourse particle]. To illustrate, at a previous centre, a centre with a very prestigious reputation, I heard some US teachers say the following:

“I went out last night and had, like, two beers.”

“Are you looking for, like, an apartment

This filters down to the students, some of whom deliberately say ‘like’, because they think it makes them sound American and cool. I correct that misconception; it makes them sound that they are unable to complete a simple sentence. When I notice this as a problem, I tell the student to listen to themselves and count how many times they use ‘like’ erroneously.

Why Do People Say "Like" So Much? | Grammar Girl

And so, to work …

Practice how to speak fluently and with the correct use of linking words. For example:

however // having said that // although 

firstly // following that // after that // and then finally

Just a minute

Students must speak for a minute with no deviation, hesitation or repetition.

Students can select a subject and then ask another student or team to speak for a minutes. Otherwise, choices could be:

books // local food // foreign food // clothes shopping // music // siblings //

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Speaking Test

You meet a fellow traveller at the airport when your flight is delayed. Make small talk conversation including idioms and expressions.

To make this more of a competition, award two points for every idiom, one for every expression, and additional points for discourse markers.

Colleagues discussing over business card while sitting in waiting ...

Topics can be:

Talk about the flight. How bad the airline is, frequently late. Do they fly often ?

Introduce yourself. Why are they flying ? Business or pleasure ?

Ask about work – do they like it ? Where do they work ?

Ask about family … but not too personal

Ask about where they live

REMEMBER to react, and to use stress and intonation.

Oh, really // how interesting // tell me more // where is that exactly ? // Oh, right // Me too ! // I had a similar experience //

Conversation practice

You have plans to go to a new restaurant but one of you can’t make it because something turned up. Apologise and give the reason why you must change the plan. Offer alternative suggestions. 

Example:

Search for new partner leaves me wondering where she's waiting ...

Hello, Sharma ? I’m so sorry, I can’t make it tonight.

Sharma will ask why. Give your reason

Have to work late // family member is ill // have an exam tomorrow // missed bus // not feeling well // have to attend a family event //

Activity 2

In the UK we try to hide our emotions, keep a stiff upper lip, but sometimes people can get angry. Repeat the exercise, but this time, the person waiting is in a bad mood.

The Myth of the 'Angry Black Woman' — Her Culture

Now the person waiting does not accept your excuse.

This the the third time you’ve cancelled ! // I’ve already been waiting 30 minutes // You only tell me NOW ! // I don’t care, get here now or never call me again ! //

How could you apologise and offer to make it up to her ?

6 Creative Ways to Say Sorry Using Flowers

Business English: Role-playing activities part 3

8th May 2020

The final activity sheet is devised for a totally different type of client. This firm uses urban, street lingo (language), trying to attract a young, modern and dynamic workforce. They attempt to stand out from other companies by their use of non-standard vernacular and images.

There are some notes at the end of the blog to help explain some of the vocabulary.

TEACHERS’ NOTE: When I make physical copies, I use an appropriate font, looking like a hand-written flyer, so play around with the style and alignment.

GOTAJOB INNIT

Fun work for fun peeps

Here at Gotajob Innit, we try to sort you out with cool work, so you can get some cash to party and buy some wicked stuff. Work don’t have to bring you down, man 🙂 it can be a laugh …… INNIT !!!

Why do this ?

When you could do this ?

Fun work for fun peeps

Yo – check out these little beauties

1 Junior web designer. Travel company

Young, energetic company seek candidate to join their lively and fast-moving team. Some experience preferable. Basic programming skills essential. Qualifications not necessary, talent and potential more important.

Candidate must be fun, energetic and able to work to a deadline. Candidate will be required to submit an example of own work.

Salary starts at £17K per annum plus bonus.

2 PR – party planner

We love this job – we wanna do it. Young and amazing person needed to promote events and organise parties. Take something boring and make it F U N

Got to be able to work and drink, and organise and drink, and shout at people.

No experience, no qualifications … can you drink ? This could be your perfect job. Salary – lots of fun and drink and also some money.

3 Lotteria shift manager

Join this fun, lively, bright red hangout and get experience in the food and retail industry. We know you ain’t going to stay long, but tell your friends and give them a discount ! You’ll be in charge of a small team so you can be boss, a little, and tell people to clean the floor hahaha ! The money is rubbish, but you can eat all the junk your stomach can digest. Great way to meet other cool cats. You can wear the cool uniform and the uber-cool hat – WOW !

PowerPoint 프레젠테이션

Good luck, peeps !

Notes:

Wicked means very bad or evil in standard English, but in urban talk, it means very good, amazing and fantastic.

Gotajob (got a job ?) is taken from a British TV show from the 1980s, when unemployment was high. One of the characters walks from job site to job site, asking, aggressively, “Gotajob ?”

Innit is urban vernacular for the tag question ‘isn’t it ?’ as in, “Hot today, isn’t it ?” or “Hot today, innit ?”

Peeps is taken from a British TV comedian, and is short for ‘people’, but was later used to mean someone’s close friends, ‘my peeps.’

Rubbish is what the British use for the US English trash or garbage. Also used to express contempt for something that is not good e.g. “The film was rubbish !”

Lotteria is a Japanese fast-food chain popular throughout east Asia. You could substitute it for a similar franchise in your country.

Business English: Role-playing activities part 2

8th May 2020

A second job market or careers fair activity, following on from the previous blog.

The idea is for some students to work for a recruitment agency, while other students search for an appropriate career. The recruiter will interview the candidate then suggest possible jobs.

Students will develop speaking skills in both asking and answering questions, as well as having an opportunity to practise using new vocabulary, phrases and terminology.

This time the focus is on office work, future executives, movers and shakers, and is aimed at business graduates and professionals.

Again, the name of the company is important. They use a London icon, symbol of reliability and stability to attract clients.

Big Ben Consulting

The biggest name in the City since 2009. Specialists in white collar recruitment. 

World-wide reputation for matching the best people to the best jobs.

Start your countdown to a new career NOW with Big Ben 

Don’t put it off any longer – visit our website www.bbenc.com.uk/vn

email on info@bbenc.com.uk/vn

Don’t put up with the rest – try the best

Big Ben Consulting

Our top three positions

Number One: Trainee Marketing manager. Pharmaceutical company

International company wishing to increase it’s presence in Vietnam requires young person to set out on a career in Marketing. 

No experience required but must be presentable and willing to work hard.

A degree in Marketing or business studies is preferred.

Candidate must be enthusiastic, reliable, honest, trustworthy, able to work as a team as well as on own initiative.

General computer skills required. English essential. Clean police record.

Salary entry band £11K – £12.45K, rising annually.

Number Two: Junior Sales. Import / export

Learn the art of selling with this Singapore-based company. New office in central business district require a young person. No experience required, full training given. Deal with customers by phone, email and face-to-face. Candidate must be highly presentable, highly motivated and want to make a high income. Must own new business suit. Must be confident, sincere, persuasive and articulate. English at IELTS 7.5 or above a must.

Salary basic (to be negotiated at interview) plus commission. 

Number Three: Junior accountant. International logistics company.

Position opened up for accounting junior. Entry level position with guaranteed job after period of probation. Degree preferred but not essential. Work to a routine. Would suit quiet, dependable, hard working, serious-minded person.

Be part of a small team. Benefits include free membership of company chess team and a safe and secure future. 

For more details, contact us online or drop in to one of our shops. 

Business English: Role-playing activities

6th May 2020

Here are some sheets, which can be adapted and printed out, for students to practice job searching. There are three in total, the remainder will be blogged over the next few days.

Students would need to be at intermediate level, motivated and willing to move around the room, be active and creative. Students that just want to sit in their chair and NOT move for three hours (oh, boy, there ARE students like that), will not respond to such a kinetic activity.

Normally, depending on class size, I will have three employment agencies situated around the room. One or two students will pretend to work for one of the agencies, and they will greet prospective employees, and discuss their job prospects, training, experience etc.

Best way is to show an example.

The first company, very British, is called ‘Bacon ‘n’ Eggs’

This refers to a typical British breakfast, so the agency will be concentrating on the hotel and catering industry. Students can invent a character and a work background. Remember, the agency wants to find people for the job, so they will have to be very persuasive and optimistic, to really ‘sell’ the job (even if it isn’t very good).

Bacon ‘n’ eggs 

Employment Agency

The number ONE choice for employers and job-seekers.

Set out on your career here – jobs at ALL levels in the service industry, from hotel management to domestic staff, permanent or temporary.

Pop by today for a chat … and start work tomorrow !

1000s of satisfied customers

1000s of jobs waiting for Y O U

www.baconnegg.com.vn

jobs@baconnegg.com.vn

Bacon ‘n’ eggs

Current vacancies


1...Junior hotel manager (trainee). Age 18 – 23

Qualifications: Degree or current student, preferably in Hotel Management or related course.

Experience: Not necessary but work in service industry or food retail an asset. 

Personality: Out-going and confident, able to speak to staff and guests. Must be flexible and focused.

Skills: English imperative. Japanese or Russian an asset. Spreadsheets and Powerpoint. 

Salary: to be negotiated

2…Sous Chef

Qualifications: Catering certificate. Health certificate. First aid. 

Experience: 3 years in a 3* or above establishment.

Personality: Strong-willed, reliable and determined. Able to cope under pressure.

Skills: Communication skills. English a bonus but not essential.

Salary: £18 – 21 per hour depending on experience.

3…Domestic engineer (hotel cleaner)

Qualifications: Not necessary

Experience: Previous domestic engineering work would be an asset.

Personality: Hard-working, cheerful, dependable, able to work on own initiative.

Skills: Good at cleaning.

Salary: £4.75 rising to £4.99 per hour.

Again, this is an opportunity for the class to be inter-active, to mingle, to try out their English skills, and mostly, to break away form the stolid teacher-student dynamic.

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