Adult Speaking Class, Level 3: Booking a room, and hotel vocabulary.

18th September 2020

A variety of speaking exercises and pair work to help you on your travels.

 

Booking a hotel room

Vocabulary:

adjoining rooms– rooms next to each other 

amenities– services, shops, transport

bed and breakfast – small hotel or a room in someone’s house. 

complimentary breakfast– free, included in the price. 

Deposit – money paid in advance 

High season / low season– popular times

housekeeping– cleaning staff 

late charge– extra fee for not checking out on time.

Rate– the fee per room per night, per person. 

vending machine – machine that sells snacks, drinks.

You are going to Bangkok and need to book a hotel. What questions would you have ?

How much is the rate for 4 people ? What time is check-in / out ?

Could I book adjoining rooms ? What is in the area ?

Where exactly is the hotel ?

How do we get to the hotel from the airport ? 

Approximately how much is the taxi ?

Make a list.

Take turns being a tourist and working on front desk / booking.

Language to use:

Receptionist: Greet the guest / Ask for ID (passport, ID card). Check how many nights the guest(s) are staying / Ask to see booking confirmation /

What else could you ask ?

Guest: Explain you have a reservation / Present ID and booking confirmation. Ask about amenities in the hotel and what to see in the local area.

You could check if the hotel has a laundry service // can they book a taxi ? / do they organise tours ? Are there vegetarian restaurants in the area, or banks, money exchange, hairdressers ? What else could you need ?

Now … your experiences:

What was your favourite hotel room and why ?

 Conversely, what was your worst room ?

What was bad about it ? In what way were you disappointed ? 

How did the service excel ? Was it good value for money ?

Would you strongly recommend it ?

How did you find the staff ? Was it easy to get to ?

Is it in a safe neighbourhood ?