18th September 2020
A variety of speaking exercises and pair work to help you on your travels.
Booking a hotel room
adjoining rooms– rooms next to each other
amenities– services, shops, transport
bed and breakfast – small hotel or a room in someone’s house.
complimentary breakfast– free, included in the price.
Deposit – money paid in advance
High season / low season– popular times
housekeeping– cleaning staff
late charge– extra fee for not checking out on time.
Rate– the fee per room per night, per person.
vending machine – machine that sells snacks, drinks.
You are going to Bangkok and need to book a hotel. What questions would you have ?
How much is the rate for 4 people ? What time is check-in / out ?
Could I book adjoining rooms ? What is in the area ?
Where exactly is the hotel ?
How do we get to the hotel from the airport ?
Approximately how much is the taxi ?
Make a list.
Take turns being a tourist and working on front desk / booking.
Language to use:
Receptionist: Greet the guest / Ask for ID (passport, ID card). Check how many nights the guest(s) are staying / Ask to see booking confirmation /
What else could you ask ?
Guest: Explain you have a reservation / Present ID and booking confirmation. Ask about amenities in the hotel and what to see in the local area.
You could check if the hotel has a laundry service // can they book a taxi ? / do they organise tours ? Are there vegetarian restaurants in the area, or banks, money exchange, hairdressers ? What else could you need ?
Now … your experiences:
What was your favourite hotel room and why ?
Conversely, what was your worst room ?
What was bad about it ? In what way were you disappointed ?
How did the service excel ? Was it good value for money ?
Would you strongly recommend it ?
How did you find the staff ? Was it easy to get to ?
Is it in a safe neighbourhood ?